Episode 24: Service Design with Tim MacArthur

Today we will deep dive into the topic of service design with our guest Tim Macarthur. Tim Macarthur is a Service Designer based in Dublin. His career has seen him work in the enterprise such as IBM, in consultancy and in service innovation for various international organizations. Tim co-founded the Service Design Network in Ireland and is a visiting lecturer at the National College of Art & Design in Dublin. Tim is deeply interested in the intersection of Service Design and other disciplines in bringing valuable, delightful services to life. Certainly, a mission we can all get behind.

 

And here's the reading list we promised:

 

This is Service Design Thinking, Marc Stickdorn

This is Service Design Doing, Marc Stickdorn

Orchestrating Experiences, Chris Risdon & Patrick Quattlebaum

Designing the Invisible, Lara Penin